This security policy discloses the security practices for this site.

Security

CONS3RT takes security seriously as users expect their data to be secure and confidential. We understand how important the responsibility of safeguarding this data is to our customers and work to maintain that trust. In addition to our Privacy Policy we wanted to share the security practices and process in place.

Vulnerabilities

If you believe you have found a security vulnerability, please contact us immediately via the link on the site or email security@jackpinetech.com.

Confidentiality

We place strict controls over our employees’ access to the data you and your users store in CONS3RT, and are committed to ensuring that Customer Data is not seen by anyone who should not have access to it. The operation of CONS3RT requires that some employees have access to the systems which store and process Customer Data. For example, in order to diagnose a problem, we may need to access your Customer Data. These employees are prohibited from using these permissions to view Customer Data unless it is necessary to do so. We have technical controls and audit policies in place to ensure that any access to Customer Data is logged.

Personnel Practices

CONS3RT conducts background checks on all employees and contract personnel (staff) before employment, and staff and contract personnel receive security training during onboarding as well as on an ongoing basis. All staff are required to read and sign our comprehensive information security policy covering the security, availability, and confidentiality of user data as well as non-disclosure agreements. All staff accessing Customer Data also have US Government security clearances.

Access Logging

Detailed access logs are available both to site administrators. We log every time an account signs in, noting the OS, browser and the IP address of the connection.

Two-Factor Authentication

All sites can require users to use two-factor authentication on their accounts. Instructions for doing this are available on our Help Center.

Project Management

Users are added and removed from projects by the Project Manager. No one can join a team with the knowledge of the Project Owners.

Permissions to See Data

Every action to see or manipulate data goes thru a series of checks on the user’s permissions - project ownership, project access to the feature, user’s role in that project, that roles’ permission, visibility. This multi tiered approach allows for secure multi tenancy in a CONS3RT site. Visibility to assets in the library is controlled by the asset creator. They chose if they want to share and with whom.

Data Encryption In Transit and At Rest

CONS3RT services support the latest recommended secure cipher suites and protocols to encrypt all traffic in transit. Key user data is encrypted at rest. We monitor the changing cryptographic landscape closely and work promptly to upgrade the service to respond to new cryptographic weaknesses as they are discovered and implement best practices as they evolve.

Availability

We understand that you rely on the CONS3RT to work. We’re committed to making CONS3RT a highly-available service that you can count on. Our infrastructure runs on systems that are fault tolerant, for failures of individual servers or even entire data centers. Our operations team tests disaster-recovery measures regularly and staffs an around-the-clock on-call team to quickly resolve unexpected incidents.

Disaster Recovery

Customer Data is stored redundantly at multiple locations in our data centers to ensure availability. We have well-tested backup and restoration procedures, which allow recovery from a major disaster. Customer Data and our source code are automatically backed up at least nightly. The Operations team is alerted in case of a failure with this system. Backups are fully tested at least every 90 days to confirm that our processes and tools work as expected.

Network Protection

In addition to sophisticated system monitoring and logging, we have implemented two-factor authentication for all server access across our production environment. Firewalls are configured according to industry best practices and unnecessary ports are blocked by configuration.

Host Management

We perform automated vulnerability scans on our production hosts and remediate any findings that present a risk to our environment. We enforce screens lockouts and the usage of full disk encryption for company laptops.

Logging

CONS3RT maintains an extensive, centralized logging environment in its production environment which contains information pertaining to security, monitoring, availability, access, and other metrics about CONS3RT services. These logs are analyzed for security events via automated monitoring software, overseen by the security team.

Incident Management and Response

In the event of a security breach, CONS3RT will promptly notify you of any unauthorized access to your Customer Data. The CONS3RT team has incident management policies and procedures in place to handle such an event.

External Security Audits

CONS3RT is regularly assessed by external security teams, including process audits, vulnerability assessments and penetration testing to verify that our security practices are sound. In addition to periodic and targeted audits, we also employ the use of continuous hybrid automated scanning of our web platform.

Product Security Practices

New features, functionality, and design changes go through a security review process facilitated by the security team. In addition, our code is audited with automated static analysis software, tested, and manually peer-reviewed prior to being deployed to production. The security team works closely with development teams to resolve any additional security concerns that may arise during development.

Data Level Impact

For users with a need to manage data according to the US FedRAMP and Department of Defense guidelines, CONS3RT provides strict enforcement to prevent data from being deployed into a clouds that do not meet the certification requirements.