Adding a new Certificate
Use the following steps to add a CAC or ECA certificate to your existing CONS3RT account.
- Navigate to CONS3RT
- Click the Sign-In button
- When prompted, select the new CAC or ECA certificate that you would like to associate.
- You should see an authentication error, but under that error there is an Account Assistance link.
- Click the Account Assistance link
- Select I Have a New Certificate
- Enter the email to add your CAC or ECA certificate to your existing account (Be sure to use the email address associated with your existing CONS3RT account)
- Check your email for the link to associate your cert with your CONS3RT account (If no email appears, be sure to check your spam filter. If no email appears after more than 15 minutes, contact firstname.lastname@example.org)
- Following the link, when prompted, select the new CAC or ECA certificate that you would like to associate
- You will be sent to a page with Client Certificate Details, please confirm that everything is correct, and then click Add Certificate
Once completed, navigate to CONS3RT and sign in with your new certificate.
Still having trouble?
First, try closing and re-opening your browser to clear any prior certificate selections.
If that does not work, your existing account might be inactive if you have had more than 30 days of inactivity.
- Follow these instructions to reactivate your account
- Once your account is reactivated, follow these steps above to add your new certificate
If you are still having issues please try verifying that you have the proper root certificates installed the steps are in this article
Account reactivation requests may require re-approval from a Government sponsor. See this KB article
Review this process with our video tutorials: